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Return and Refund Policy

We hope that you’ll love everything you ordered from smartcentrum.
But if you are not satisfied, you can return or exchange it within 7 days in its original packaged condition from the delivery date.

Note: We aren’t able to accept returns or exchanges unless they have been authorized by our Customer Service team. We do not accept returned items that were sent back directly without notifying us first at info@smartcentrum.ae

If you want to return or exchange an item, please contact us with your Order Number and state the reason. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

You may return or exchange items within 7 days from the delivered date.

We’re sorry you didn’t love your order from smartcentrum. Read the instructions below to learn more about returns or exchanges.

Order Cancellation

a. For orders canceled within 24 hours of purchase and not yet shipped, we will offer a full refund.
b. We will NOT accept an order cancellation request if the order has already been shipped. Please apply for return after receiving the package.
c. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via info@smartcentrum.ae)

Return/Exchange Process

a. Items can be returned or exchanged within 7 days from the delivered date. Note that overdue requests may not be accepted.
b. Return shipping fees are at the customer’s own expense.
c. We’ll email you once we begin processing your refund or exchange, and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via info@smartcentrum.ae)

Note: All returned or exchanged items must be undamaged, unscratched, and in their original packaging. If not, the buyer is responsible for any incurred fees and no refund will be issued.
If you run into any issues, feel free to drop us an email at info@smartcentrum.ae

Payment Policy

The payment policy of smartcentrum allows customers to make secure online purchases using various methods such as credit/debit cards, net banking, and online wallets. All payments are processed through a secure payment gateway to ensure the safety and privacy of customer information. The company also offers cash on delivery as an option for customers who prefer to pay upon receipt of their order. Additionally, smartcentrum has a return and refund policy that ensures customers can return or exchange their purchases if they are not satisfied.

For further inquiries:
info@smartcentrum.ae

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